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Warranty Policy

The FIFINE product that you have purchased is covered by a 24-month warranty.

When warranty begins & what needs to be done after your purchase?

On the same date when you placed the order your warranty period begins. Please finish the registration within 3 months, counting from the date when you purchased on FIFINE Amazon store. Otherwise, the registration will be of no avail.

 

The purchase shall be made from the FIFINE official channels:

US Amazon: https://www.amazon.com/stores/node/18206497011

UK Amazon: https://www.amazon.co.uk/stores/node/15613632031

CA Amazon: https://www.amazon.ca/stores/node/18594218011

MX Amazon: https://www.amazon.com.mx/stores/node/20585506011

JP AMAZON: https://www.amazon.co.jp/stores/page/AD6FB2C1-919E-4FC1-8FB8-698BBD38DCAF  

 

How to proceed with warranty service?
Email us (web@fifine.cc) with your sales receipt (or order #). We will check if you have registered, which helps determine the warranty's length of time that applies, whether the product needs to be sent off and we will direct you to the necessary actions from there.  
Notice: The  Amazon order number alone does not guarantee the service. Only if you have the order number that is in recorded in both our warranty system and the order system of FIFINE Amazon official, the warranty will work. 

 

*Replacement Term: 

1. Which part to be replaced will fix not-working, depending on the info you provide. So you shall give the as detailed info as the FIFINE Support requires.   

2. The warranty policy does NOT cover the replaced products/accessories (only if the replacement does not work right out of the box), the products that were refunded for over 50% and the second-handed products that were bought from ebay or sent from others as gifts.      

 

What are NOT covered by warranty?

1.The minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose.

2.The faults (or stolen) resulting from improper use, e.g. operating errors (specific to water damage, electronics ruined from leaky, not-package-included batteries), unsuitable use environment, e.g. conflict with the local wireless channel, mechanical damage, incorrect operating voltage, storage or maintenance.

3.The faults or damage due to wear and tear, unauthorized modification or reconstruction.

4.Product that is sent out or purchased for test and review.

 

The rights of the amendment and interpretation of these terms are reserved by FIFINE.